TEL: 020 3442 0668
TEL: 020 3442 0668
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Return Policy for Candle Fragrances and Personal Care Products:
At Ceruni London, we strive to ensure your satisfaction with our premium candle fragrances and personal care products. If, for any reason, you are not completely happy with your purchase, we have a straightforward return policy to make your experience hassle-free.
1.Returns Eligibility:
Items must be unused, unopened, and in their original packaging.
Returns are accepted within 30 days from the date of purchase.
2.How to Initiate a Return:
Contact our customer service info@ceruni.co.uk to initiate the return process.
Provide your order number, a brief reason for the return, and any relevant details.
3.Return Shipping:
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
We recommend using a trackable shipping service for your return.
4.Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
5.Exchanges:
If you wish to exchange an item, please contact our customer service team. Exchanges are subject to product availability.
6.Damaged or Defective Items:
n the rare event that you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund.
7. Non-Returnable Items
For hygiene reasons, personal care products such as perfumes, colognes, and body butter are non-returnable unless they are unopened and in their original packaging.
We value your satisfaction and are committed to providing a positive shopping experience. If you have any questions or concerns regarding our return policy, please feel free to reach out to our customer service team. Thank you for choosing Ceruni London.